1. Agreement to terms

By accessing or using any Vavyan service (including vavyan.com, abode.vavyan.com, and any other applications we operate), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use our services.

These Terms apply to all users. Additional product-specific terms may apply to specific apps.

2. Who can use our services

You must be at least 16 years old to create an account. By using our services, you confirm that you meet this requirement. If you are using our services on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

3. Right to modify the service

We reserve the right to change, modify, suspend, or discontinue any part of our services — at any time, for any reason, at our sole discretion, with or without notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation. We will endeavour to give reasonable advance notice of significant changes.

4. Your account

You are responsible for:

• Keeping your login credentials secure
• All activity that occurs under your account
• Notifying us immediately of any unauthorised access at hello@vavyan.com

You may not share your account with others, create accounts using false information, or create multiple accounts to circumvent restrictions.

We reserve the right to suspend or permanently delete your account and any associated content at any time, without warning, at our sole discretion.

5. Acceptable use

You agree not to use our services to:

• Violate any applicable law or regulation
• Infringe the intellectual property rights of any party
• Upload, transmit, or store malicious software
• Attempt to gain unauthorised access to our systems or other users’ data
• Interfere with or disrupt the integrity or performance of our services
• Scrape, mine, or extract data from our services in bulk without permission
• Use our services for any unlawful or fraudulent purpose

We reserve the right to suspend or terminate accounts that violate these rules.

6. Your content

You own your content. Files, data, and content you upload or create in our apps (“Your Content”) remain yours. You grant us a limited, non-exclusive, royalty-free licence to store, process, and display Your Content solely to provide the service to you.

You are solely responsible for ensuring you have the right to upload any content you submit, and for all data you transmit through our services.

We do not claim ownership of Your Content and will not use it for any purpose beyond providing the service.

7. Paid features and subscriptions

Some features require a paid subscription. Prices are displayed in the app before you subscribe.

Pricing changes: We may change our prices at any time. We will give you reasonable notice before any price increase affects your existing subscription.

Pre-payment: Subscriptions are pre-paid at the start of each billing period. Your payment method is charged automatically at renewal.

Non-refundable: All fees paid are non-refundable except as required by applicable law or as we determine at our sole discretion. If you believe you have been charged in error, contact support@vavyan.com within 7 days.

Free trials: Where offered, free trials begin immediately on sign-up. Your payment method will be charged automatically when the trial ends unless you cancel before it expires.

Payments are processed by Stripe and subject to Stripe’s terms of service.

8. Cancellation

You may cancel your subscription at any time via the billing portal in your account settings. Cancellation takes effect at the end of the current billing period — you retain access to paid features until then.

We may cancel or terminate your subscription at any time for any reason. If we cancel for reasons other than a breach of these Terms, we will issue a pro-rated refund for the unused portion of the current billing period.

9. Our intellectual property

Vavyan, its apps, their design, software, and all related intellectual property belong to us or our licensors. You may not copy, modify, distribute, sell, or reverse engineer any part of our services without our written permission.

10. Service availability

We aim to keep our services available at all times but do not guarantee uninterrupted availability. We may perform maintenance, updates, or experience unexpected outages. We will endeavour to give advance notice of scheduled maintenance.

11. AI-generated content

AI-generated outputs in our apps (such as item recognition, recipe ideas, and grocery suggestions) are for convenience and informational purposes only. They may not always be accurate. You should verify AI outputs before relying on them, particularly for health, dietary, or allergen-related decisions. See our Disclaimers for more information.

12. Disclaimers

Our services are provided “as is” without warranties of any kind, express or implied. To the fullest extent permitted by law, we disclaim all warranties including fitness for a particular purpose and non-infringement.

13. Limitation of liability

To the fullest extent permitted by applicable law, Vavyan shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, arising from your use of our services.

Our total liability to you for any claim arising from these Terms or our services shall not exceed the greater of: (a) the amount you paid us in the 6 months preceding the claim, or (b) £50.

Nothing in these Terms limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or fraud.

14. Indemnification

You agree to indemnify and hold harmless Vavyan and its employees from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms or your use of our services.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For any disputes, we encourage you to contact us first at hello@vavyan.com. We will do our best to resolve issues without formal proceedings.

16. Changes to these Terms

We may update these Terms at any time at our sole discretion. We will notify you of material changes by email at least 14 days before they take effect. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

17. Contact

Email: hello@vavyan.com
Support: support@vavyan.com
Legal matters: legal@vavyan.com